Order Processing Time
All orders are firstly processed within 4-5 days, then the item(s) are dispatched. Please allow 15 to 60 days for delivery excluding weekends and Public Holidays.
Due to the Corona Virus pandemic for two plus years now it is difficult to guarantee any shipping/delivery time frame. Many orders in recent times have been arriving in 14 days or less, and some are taking much longer. Please do be patient, your Platform Princess order will arrive.
Delivery Addresses and P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier's website or you can have us track it for you.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
NOTE: To keep our prices low and the shipping to your doorstep FREE we do NOT send our products in display boxes, but rather in carefully protected wrapping.
if you have any questions or concerns please don't hesitate to contact us, we're always happy to help.